Based in Rockville, Maryland, Telligent Masonry has built secure large-scale masonry projects for over 60 years. Telligent Masonry, an award-winning construction company, provides a worker-friendly environment while providing unrivaled customer service to its clients.
Consumers enjoy many choices in every sector and industry thanks to technological advancements and innovations. Therefore, businesses must find innovative ways to increase customer loyalty and retention. One way to create customer loyalty is to become customer oriented. The business strategy places the customer's needs at the center of its activities and strives to meet them above all else.
To successfully implement customer-oriented initiatives, businesses must hire individuals with intangible skills, such as friendliness, open-mindedness, and empathy. The driving philosophy focuses on hiring attitude over aptitude. Furthermore, fostering a company culture that values trust, autonomy, and collaboration is critical. As a result, employees experience more ease at work, improving customer interactions.
Businesses must also develop the habit of promptly responding to and resolving customer complaints. Rigorous customer-first approach training helps staff understand that it includes checking in with the customer after resolving issues, demonstrating that the organization cares about its customers and their needs.
